FAQs
Q: How long does it take to get my order?
This is the #1 question we hear. On average it takes one full week to process your order (after you have approved it). Depending on the time of year, it can take less time to complete your order or more time. Normally we have you tell us when you need them in your hands so that any time sensitive orders can be given priority.
Q: How much do your shirts cost?
The cost of a shirt depends on 4 factors:
1) shirt style (t-shirt, long sleeve, hoodie, etc)
2) shirt color
3) design details (number of colors being printed, placement)
4) number of items being printed with that design
For more info on pricing, look for the Prices link on the main website page.
Q: What is the quality of your shirts?
We ONLY sell the highest quality shirts available in our industry. In fact, we have no idea how to buy a low quality shirt. We stand behind every item we produce. We guarantee that our items are first quality. We constantly ask ourselves this question: What’s the point of producing a substandard product? Our answer is simple: It’s pointless.
Q: Can I get an actual screenprinted sample before I order?
Yes, if you want to pay for that expense. Screenprinting is very labor and material intensive and printed prototypes are very expensive. But if you want to cover that cost, we can provide the details. However, our experience clearly shows that prototypes don’t help you sell more product. In the long run, using a custom order form is just as effective as a printed shirt sample and way less costly to you.
Q: Is there a cancellation fee once I approve my order?
Yes. Unfortunately, once you approve an order the shirts are ordered and the wheels are set in motion. Normally the cancellation fee is $50 plus 20% of the order amount. We recommend you don’t approve an order unless you are confident that it can be paid for.
Q: How do I order?
There are many ways to place your order. You can fax the details to 800-385-5268. You can email the order to getstarted@cdisportswear.com You can also phone in your order to 800-505-0222. Or you can mail the order via the US Post Office. Our address is 6620 South 400 West, Murray UT 84107
Q: Where are you located?
Our offices are in Salt Lake City, Utah. All marketing, design, sales, production and distribution happen in the Salt Lake Valley. We currently service schools in 48 states.
Q: How do you ship our order?
We ship via UPS Ground or FedEx Ground.
Q: How long have you been in business?
A long time! We have been working exclusively with schools since the spring of 1993.
Q: Is there a minimum order?
Yes. You must order at least one item! Actually, there are no minimums required. However, due to the nature of our business, prices are determined by quantities. We highly recommend ordering as many items as you can at once to offset the costs associated with textile screenprinting.
Q: How do I pay for my order?
There are several acceptable forms of payment. The most popular is payment by check. We usually request that you fax or scan a copy of your check at the time you approve your order. Purchase Orders are also accepted if we receive a copy of the actual Purchase Order either in the mail or via fax. Credit card payment is an option but subject to a 3% convenience fee. Payment for your order is critical to the timely production and shipment of your merchandise.
Q: When will you ship out my order?
Orders are normally released upon receipt of full payment. If you want us to process and ship your order in a timely manner, we recommend you get payment to us right away. If you delay sending your payment, your order may be delayed as well.
Q: Can I get sample sizes?
Yes. We can send you blank sample sizes at our expense. However, you are responsible to have them returned to us in the same condition in which they are received. Failure to do so will cause us to bill you for the samples.
Q: Why should I work with needschoolshirts.com over another company?
This is the easiest question to answer. First of all, you will have way more fun! Second, you will be treated like family. Third, our designs sell better so you will reach more people and receive amazing feedback about how smart you are (to be working with us). Last of all, you will receive a peaceful feeling in your heart knowing that you are working with people who are passionate about their work. If any of these answers do not satisfy you, we are probably not compatible!